1. Introduction
Welcome to Jatasayurveda.com. We are committed to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website.
2. Order Processing
- Processing Time: Orders are processed within 4-5 business days after receiving payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- Prescription Verification: Orders for prescription medications may require additional processing time to verify prescriptions with your healthcare provider.
3. Shipping Methods and Delivery Times
- Standard Shipping: Delivery within 7 to 10 business days.
- Express Shipping: Delivery within 5 to 7 business days.
Delivery times may vary based on your location and the shipping method selected. Please note that estimated delivery times are calculated from the date of shipment, not the date of order.
4. Shipping Costs
Shipping costs are calculated based on the weight of the package, the shipping method selected, and the delivery destination. Shipping charges will be displayed at checkout.
5. Shipping Destinations
We currently ship to addresses within India only. We do not ship to P.O. boxes or APO/FPO addresses. International shipping is not available.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number through our website or the carrier’s website.
7. Delivery Issues
- Delayed Delivery: If your order is delayed, please contact our customer service team at info@jatasayurveda.com for assistance.
- Lost or Damaged Packages: If your order is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
8. Prescription Medications
For prescription medications, we comply with all legal and regulatory requirements. You may be required to provide a valid prescription from a licensed healthcare provider. We reserve the right to verify the prescription before processing the order.
9. Customer Responsibilities
- Correct Information: Ensure that all shipping information provided is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error.
- Receiving Orders: It is your responsibility to be available to receive the order. If a package is returned to us due to failed delivery attempts, you may be responsible for additional shipping costs to resend the order.
10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the updated Shipping Policy.
11. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact our customer service team at info@jatasayurveda.com. We are here to assist you and ensure your satisfaction with our shipping services.
Effective Date: 1st June 2024