1. Introduction

At Jatas Ayurveda.com, customer satisfaction is our priority. We understand that there may be instances where you require a refund for your purchase. This Refund Policy outlines the conditions and procedures for requesting a refund on products purchased from our website.

2. Eligibility for Refunds

  • Prescription Medications: Due to regulatory and safety reasons, refunds for prescription medications are not accepted, unless there is an error on our part or the product is defective.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at info@jatasayurveda.com within 7 days of receiving your order to request a Return Authorization (RA) number. Provide your order number, the item(s) you wish to return, and the reason for the refund request.
  2. Pack the Items: Securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation. Ensure the RA number is clearly marked on the outside of the package.
  3. Ship the Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of your item(s).

4. Processing Refunds

  • Inspection: Once we receive and inspect your returned item(s), we will process your refund within 7 business days. You will be notified via email when your return has been received and your refund has been processed.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
  • Shipping Costs: Original shipping charges are non-refundable. You will be responsible for the return shipping costs unless the refund is due to an error on our part or a defective product.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately at info@jatasayurveda.com. We will arrange for a replacement or provide a full refund, including return shipping costs, as appropriate.

6. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Opened or used products
  • Prescription medications (except in cases of error or defect)

7. Partial Refunds

In certain situations, only partial refunds are granted (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

8. Exchanges

If you wish to exchange a non-prescription product instead of receiving a refund, please contact our customer service team to arrange the exchange. The returned item must meet the eligibility criteria outlined above.

9. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer service team at info@jatasayurveda.com. We are here to assist you and ensure your satisfaction with your purchase.

By making a purchase on our website, you acknowledge that you have read and agree to this Refund Policy.

Effective Date: 1st June 2024