1. Introduction

At JatasAyurveda.com, we are committed to ensuring customer satisfaction. We understand that there may be instances where you need to return an item. This Return Policy outlines the conditions and procedures for returning products purchased from our website.

2. Eligibility for Returns

  • Prescription Medications: Due to regulatory and safety reasons, we do not accept returns or exchanges for prescription medications, unless there is an error on our part or the product is defective.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at info@jatasayurveda.com within 7 days of receiving your order to request a Return Authorization (RA) number. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Pack the Items: Securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation. Ensure the RA number is clearly marked on the outside of the package.
  3. Ship the Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of your item(s).

4. Exchanges

  • Prescription Medications: Exchanges for prescription medications are not accepted due to regulatory and safety reasons, except in cases of error or defect.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately at info@jatasayurveda.com. We will arrange for a replacement or provide a refund, including return shipping costs, as appropriate.

7. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Opened or used products
  • Prescription medications (except in cases of error or defect)

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact our customer service team at tech.off@jatasayurveda.com. We are here to help and ensure your satisfaction with your purchase.

By making a purchase on our website, you acknowledge that you have read and agree to this Return Policy.

Effective Date: 1st June 2024